To help customers better understand our services, RIVIA GROUP UK LTD has compiled the following frequently asked questions and answers:

1. Which areas do you deliver to?

We currently only offer delivery within the UK and do not support international shipping.

2. How long will it take to receive my order?

Orders are usually processed and shipped within 1-2 business days after payment confirmation. Delivery time is generally 3-7 business days, depending on the delivery address and logistics status.

3. Can I modify or cancel my order?

If your order has not yet shipped, you can contact us to request modification or cancellation. Once an order has been shipped, it cannot be changed or cancelled.

4. Do you support returns or refunds?

Unless the product is defective, damaged, or does not match the description, all products are final sales and returns for personal reasons are not supported. Please refer to our return and refund policy for details.

5. How do I contact customer service?

You can contact us through the following methods:

Address: 419 Roman Road, London, United Kingdom, E3 5QS

Email: troyreed619@hotmail.com

Phone: +44 7526533177

6. What are the product categories?

We offer a wide range of office supplies, including staplers, folders, pens, sticky notes, and other office essentials suitable for businesses, home offices, and educational institutions.

7. How can I track my order status?

After your order is shipped, we will provide delivery updates or logistics information via email.

For any other questions, please feel free to contact us; we will be happy to assist you.