RIVIA GROUP UK LTD is committed to providing customers with high-quality office supplies. Please refer to our return and refund policy below if you have any questions about your order.

Return Conditions

All products are final sale unless they are defective, damaged, or clearly inconsistent with the order description. Returns for personal reasons (such as changing one’s mind) are not accepted.

If the return conditions are met, customers must contact us within 14 days of receiving the goods to submit their request.

Acceptable Returns

We only accept returns or refunds in the following situations:

Product has a manufacturing defect

Product is damaged during shipping

Received goods do not match the order description

Non-Returnable Situations

Returns or refunds are not accepted in the following situations:

Products that have been used normally

Goods are no longer needed for personal reasons

Requests exceeding the return request period

Requests without valid proof of order

Refund Processing

After receiving and inspecting the returned goods, if the refund conditions are met, we will process the refund within 5–10 business days. The refund will be returned to the original payment method.

Return Shipping Costs

Unless there is a quality issue with the product, return shipping costs are the responsibility of the customer.

How to Apply for a Return

To apply for a return or refund, please contact us through the following methods:

Address: 419 Roman Road, London, United Kingdom, E3 5QS

Email: troyreed619@hotmail.com

Phone: +44 7526533177

Please provide your order number and a description of the problem in your email so that we can process your request as soon as possible.